About
Security

To access your account, you just need to know your phone number and PIN. If you lost your phone, you don't need to block the account - but if you still want to, get in touch with our support team and we will help you.

"Your phone number is your account identification number. If you change your phone number, you need to create a new account by tapping the signup button in the first screen when you open the app.

If you're not using your previous number, cancel your old account by reaching us via email h-way.help@nomas.cash

We'll help you figure it out."

We keep your information safe. We only use it for what's necessary:

- To process transactions
- To confirm your identity
- To send you important information, such as your movements or changes in our Terms
- To prevent losses and avoid fraud
- To comply with Anti Money Laundering Laws
- To solve issues and disputes

To know more details, you can read our Privacy Policy.

Your information is protected and will never be shared without your consent. We protect you against fraud and identity theft. If you wish to know more details, Please read our privacy policy.

Your funds and your data are protected by Mastercard's highest security standards.
Also, each remittance is insured by FDIC up to $250.000 and H.WAY SEND is sponsored by the © 2021 Metropolitan Commercial Bank. We got you.

Location:

In Mexico, H.WAY SEND needs your location to comply with the Asociación de Bancos de México (ABM), which requires this to access any digital financial service provided through a mobile app.

In the US, H.WAY SEND needs your geolocation to comply with local laws that require this to access any digital financial service provided through a mobile app.

Notifications: Access to this lets us notify us of important events, like when you receive a new request, or there's a step missing in a transaction, among others. You can always choose and modify which notifications you want to receive.

Camera and photos: Sometimes we will need to use your phone's camera to confirm that it's you using your account. We will also use it to scan your ID, to go through biometric tests, and for other services that improve your experience.

Contacts: Access to your contact list gives you the option to easily select who to send money to or request from. You can deny access to this and enter every contact's information manually.

We are sorry about this!

If your account is blocked, get in touch with us.

- Call us at +1 844-684 -6844
- Email us at h-way.help@nomas.cash

We'll help you fix it.

If you forgot your PIN or password and can't access your account:

1, Open the H.WAY SEND app on your phone.
2. Under the space where you write your password, tap 'Forgot my password'.
3. Go to your email, open the mail we sent you, and follow the instructions.

If you forgot your PIN, but you are logged into the app

1. Open the H.WAY SEND app on your phone.
2. Go to 'Security'.
3. Tap 'Change PIN'.
4. Follow the instructions to change it.

Pick one that's easy to remember just for you, and keep it safe!

To check your personal information follow these steps:

1. Open the H.WAY SEND app.
2. Use your username and password to log in.
3. On the home page, tap 'Settings' on the bottom right,
4. Tap 'My information'
4) Review your information and make sure it's all good.

Once your account is created, you can only edit your email address.

Follow this steps:

1. Open the H.WAY SEND app.
2. Use your username and password to log in.
3. On the home page, tap 'Profile'.
4. Select the email address field and modify it.
4) Tap 'Done' to save the changes

Get in touch with support if you need to modify other data. For security reasons not all information can be modified.

Follow these steps:

1. Open the H.WAY SEND app.
2. Use your username and password to log in.
3. On the home page, tap 'Settings' on the bottom right
4. Tap "Alerts and notifications"
5. Activate the notifications that you'd like to receive - SMS, email, or push.

We want you to stay up to date about your account, in your own way 🔔