Frequent
Questions

Make sure you have entered the number correctly. In case the problem persists, write to us at h-way.help@nomas.cash and we will solve it.

We are sorry that we had an error in your registration process, we recommend trying to create your account again and if the problem persists, write to us at h-way.help@nomas.cash. We will do everything in our power to be able to provide you with our services.

Make sure you have entered your phone number correctly and that your number is active.
Also, we recommend you try again and if the problem persists write to us at h-way.help@nomas.cash

We are sorry that you were unable to complete the registration, write to us at the details h-way.help@nomas.cash and we will help you.

To sign up you just need your mobile phone and an internet connection.

It's easy and quick:

1. From the H.WAY SEND app, tap on 'Sign up'.
2. Select your country code and enter your phone number.
3. Verify your phone number by entering the code we will send you via SMS.
4. Create a six digit PIN. Avoid using consecutive or repeat numbers. Don't share this PIN.
5. Enter your full name, email, and address to complete registration. This will help you save time in the future.

You are ready to start using H.WAY SEND!

We got this! 💪🏼

- Text us via whatsapp at H.WAY SEND
- Email us at h-way.help@nomas.cash

Our main goal is to help you pay less to send more! 💵
That's why we always let you know the individual fee when choosing a payment method.

At H.WAY SEND, we work hard to give you more options to save when sending money abroad 💪🏼

- Use the H.WAY SEND app.

1. Open your H.WAY SEND app on your phone.
2. Enter your username and password to log into your account.
3. On your home screen you'll see a list of options. Press 'Send money'.
4. Select the receiver .
- You can give us access to your contact list and pick one from there, or
- You can manually enter their information.
5. Select the amount you will send.
6. Verify your identity with an ID and biometrics just looking at the camera for a few seconds.
If you already created your account, you won’t need to do this
7. Choose how you want to send money:
- With your credit or debit card.
- With cash by paying at any of our 3rd party ally locations. View list.
8. Confirm that all the information is correct.
9. Press ‘Confirm payment’.

Done! Your money will be sent 💸

You can send between $5 and up to $1,000. If you want to send more, there are extra security steps you need to go through.
As always, we take care of you and your money.

Don't keep anyone waiting 🪴.
- Have your money arrive instantly with card to card transfers.
- Transfers between bank accounts only take up to 2 business days.

Welcome to H.WAY SEND! Follow these quick steps to open your account 🙌🏽

1. From the H.WAY SEND app.
2. Tap on ‘Sign up’.
3. Enter your phone number and verify it by using the code we will send you by SMS.
4. Create a 6 digit PIN, and avoid using consecutive numbers and never share it!
5. Fill out your personal information – full name, address, email and that's it.

Done! You can start using H.WAY SEND, your new favorite app 😉.

👋🏽 You can verify your identity using one of these documents.

If you are not an American citizen:
- Passport.
- Consular ID card.
- US driver's license.

If you are a US citizen:
- Social Security Number.


Your personal information is safe with us.

We use the lowest exchange rate provided by visa

Send money from the United States to:

LATAM
Mexico, Guatemala, Dominican Republic, El Salvador, Honduras, Haiti, Jamaica, Colombia, Ecuador, Peru, Bermuda, Nicaragua, Brazil, Panama, Costa Rica, Guyana, Bolivia, Argentina, Belize, Barbados, Uruguay, Paraguay, Chile, Puerto Rico.

Europe
Germany, France, Italy, Poland, Spain. UK.

APAC & África
China, India,Philippines, Thailand, Vietnam,South Korea, Nigeria, Pakistan, Japan, Egypt.


Our goal is to keep expanding so you can send or request without worrying about borders 🤝

With H.WAY SEND your family and friends have plenty of options to collect the money:

- Directly to their bank account
- To any linked Visa or Mastercard credit or debit cards.
- To integrated mobile wallets such as Tzune - this only within México 🇲🇽..

When it comes to options, we got you 🤑

We are working to allow reccuring remittances.

When requesting the money you can always choose where you want it to go.

Follow these steps so that the money reaches you in cash:

1. Open the H.WAY SEND app on your phone.
2. Use your username and password to log in. If you don't already have an account, create one by following the steps in the process.
3. Select the box that says you received money on the home screen.
4. On the payment methods screen, select the one that best suits you.

Once you request money, you can choose where we send it.

Be aware that if you want us to send your money to H.WAY SEND, you should complete the identity verification process on the app.

Here's how to select your payout method:

1. Open the H.WAY SEND app on your phone.
2. Use your username and password to log in.
3. Tap on 'You got money' button on the home screen.
4. Choose the payout method where we should send the money.
5. Follow the steps for your selected payout method to get your money there
6. Done! You can go ahead and cash your money out 🤑

We are a cross-functional team that, through financial technology, found a way to solve the particular needs of our community in the United States, and in our countries of origin.
Basically: We know what you have been through because we have been through it.

We are a platform for Hispanics, made by Hispanics. Our goal is to make sending or requesting money into a simple, fair, and transparent process.

We got you 🤝

Our goals is to find the best way to create and offer sustainable and fair financial services for the Hispanic community.

We want our hard-earned money (yes, ours too!) to go towards the goods and services our relatives need back home, and not to get lost in unnecessary fees and high exchange rates.

H.WAY SEND connects banks, financial solutions, and thousands of retail and convenience stores based in the USA and our community's home countries to enable low-cost digital remittances between them.

- Send or request money transfers directly on our H.WAY SEND mobile app, Your choice.

- Via Whatsapp: With a conversational end-to-end financial experience.

You don't have to pay to use H.WAY SEND 😉

To check your transactions follow these steps:

1. Open the H.WAY SEND app.
2. Use your username and password to log in.
3. On the home page, tap 'My Account' 👤

There you can see your transaction history.

To add a new card 💳
1. Open the H.WAY SEND app and log in
2. Use your username and password to log in.
3. On your home screen, tap 'My Account' 👤
4. Tap 'Payment Methods'.
5. Tap 'Add your card'
6. Scan your card using your cellphone's camera or enter the information manually.

Your card is safe with us 🥷.

To delete a payment method:

1. Open the H.WAY SEND app and log in
2. Use your username and password to log in.
3. On your home screen, tap 'Settings' on the bottom right.
4. Tap 'Payment methods'.
5. Select the payment method and tap the "Delete" Button

To cancel your account:

1. Open the H.WAY SEND app on your phone.
2. Use your username and password to log in.
3. On your home screen, tap 'Settings' on the bottom right.
4. Go to 'H.WAY SEND Account'.
5. Tap 'Cancel Account'.


If there's anything we can do for you, reach out to our support team. We would not want to see you go!

1. Open the H.WAY SEND app on your phone.
2. Use your username and password to log in.
3. On your home screen, tap 'Settings' on the bottom right.
4. Go to 'Payment Methods'.

Make sure everything is ok!

To add an external card

1. Open the H.WAY SEND app on your phone.
2. Use your username and password to log in.
3. On your home screen, tap 'Settings' on the bottom right.
4. Tap 'Payment methods'.
5. Tap 'Add my card'.
6. When the camera is activated, place the card inside the frame and scan it.
7. Enter the security code.
8. Tap 'Next'.
9. Wait a few seconds - the app will confirm that you card was successfully added.

To delete an external card

1. Follow steps 1, 2, 3, and 4.
2. Choose the card that you'd like to delete.
3. Select the account and tap "Delete"

Farewell! Your card has been deleted.

To access your account, you just need to know your phone number and PIN. If you lost your phone, you don't need to block the account - but if you still want to, get in touch with our support team and we will help you.

"Your phone number is your account identification number. If you change your phone number, you need to create a new account by tapping the signup button in the first screen when you open the app.

If you're not using your previous number, cancel your old account by reaching us via email h-way.help@nomas.cash

We'll help you figure it out."

We keep your information safe. We only use it for what's necessary:

- To process transactions
- To confirm your identity
- To send you important information, such as your movements or changes in our Terms
- To prevent losses and avoid fraud
- To comply with Anti Money Laundering Laws
- To solve issues and disputes

To know more details, you can read our Privacy Policy.

Your information is protected and will never be shared without your consent. We protect you against fraud and identity theft. If you wish to know more details, Please read our privacy policy.

Your funds and your data are protected by Mastercard's highest security standards.
Also, each remittance is insured by FDIC up to $250.000 and H.WAY SEND is sponsored by the © 2021 Metropolitan Commercial Bank. We got you.

Location:

In Mexico, H.WAY SEND needs your location to comply with the Asociación de Bancos de México (ABM), which requires this to access any digital financial service provided through a mobile app.

In the US, H.WAY SEND needs your geolocation to comply with local laws that require this to access any digital financial service provided through a mobile app.

Notifications: Access to this lets us notify us of important events, like when you receive a new request, or there's a step missing in a transaction, among others. You can always choose and modify which notifications you want to receive.

Camera and photos: Sometimes we will need to use your phone's camera to confirm that it's you using your account. We will also use it to scan your ID, to go through biometric tests, and for other services that improve your experience.

Contacts: Access to your contact list gives you the option to easily select who to send money to or request from. You can deny access to this and enter every contact's information manually.

We are sorry about this!

If your account is blocked, get in touch with us.

- Call us at +1 844-684 -6844
- Email us at h-way.help@nomas.cash

We'll help you fix it.

If you forgot your PIN or password and can't access your account:

1, Open the H.WAY SEND app on your phone.
2. Under the space where you write your password, tap 'Forgot my password'.
3. Go to your email, open the mail we sent you, and follow the instructions.

If you forgot your PIN, but you are logged into the app

1. Open the H.WAY SEND app on your phone.
2. Go to 'Security'.
3. Tap 'Change PIN'.
4. Follow the instructions to change it.

Pick one that's easy to remember just for you, and keep it safe!

To check your personal information follow these steps:

1. Open the H.WAY SEND app.
2. Use your username and password to log in.
3. On the home page, tap 'Settings' on the bottom right,
4. Tap 'My information'
4) Review your information and make sure it's all good.

Once your account is created, you can only edit your email address.

Follow this steps:

1. Open the H.WAY SEND app.
2. Use your username and password to log in.
3. On the home page, tap 'Profile'.
4. Select the email address field and modify it.
4) Tap 'Done' to save the changes

Get in touch with support if you need to modify other data. For security reasons not all information can be modified.

Follow these steps:

1. Open the H.WAY SEND app.
2. Use your username and password to log in.
3. On the home page, tap 'Settings' on the bottom right
4. Tap "Alerts and notifications"
5. Activate the notifications that you'd like to receive - SMS, email, or push.

We want you to stay up to date about your account, in your own way 🔔